Teos Marina: The Address of Peace and Trust

Guest Satisfaction Questionnaire

Dear Esteemed Guest,
Thank you for choosing Teos Marina.
We would like to thank you in advance for your contribution by filling out this questionnaire in order to serve you better.

Yacht Name *

Name of the Yacht Owner/Captain *

Phone Number *

E-mail Address *

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FRONT OFFICE & CUSTOMER SERVICES

	Couldn't get any service	Excellent	Fair	Undecided	Poor	Very Poor
Communication skills and overall attitude of the personnel *
Understanding and meeting the demands thoroughly *
Providing the right solutions to your demands *
Information and guidance about services and the region *
Service delivery speed *
Comments

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PORT SERVICES

	Couldn't get any service	Excellent	Fair	Undecided	Poor	Very Poor
Communication skills and overall attitude of the personnel *
Radio Contact*
Mooring service while on arrival and departure *
Diving Service *
Service delivery speed *
Sea surface cleaning *
Pontoon and Dock cleaning & layout *
Comments

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SECURITY SERVICES

	Couldn't get any service	Excellent	Fair	Undecided	Poor	Very Poor
Communication skills and overall attitude of the personnel *
Information & Guidance *
Shuttle Service *
Comments

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CLEANING SERVICES

	Couldn't get any service	Excellent	Fair	Undecided	Poor	Very Poor
Communication skills and overall attitude of the personnel *
Shower & Toilet sanitation *
Communal area sanitation *
Comments

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TECHNICAL SERVICES (Provided by Marina personnel)

	Couldn't get any service	Excellent	Fair	Undecided	Poor	Very Poor
Communication skills and overall attitude of the personnel *
Power & Water supply *
Keeping the infrastructure and facilities well-maintained and operational *
Service delivery speed *
Lifting and launching services *
Comments

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HOW SATISFIED WERE YOU WITH YOUR STAY AT TEOS MARİNA?

	Very satisfied	Satisfied	Dissatisfied	Very dissatisfied
Overall service quality *
Social activities *
Parking service *
Web site content *
Social media content *
General landscaping and layout *
Measures taken by Teos Marina against possible fire, sinking and accidents *
Bays and anchorage areas around the marina *
Services offered for the amount you pay *
Fuel station services *
Yacht supply store *
Laundry and yacht cleaning services *
Comments

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TECHNICAL SERVICES (Provided by our tenants)

	Couldn't get any service	Excellent	Fair	Undecided	Poor	Very Poor
Boat maintenance and repair services *
Service delivery speed *
Service-Price-Quality Balance *
Competence and Attitude *
Service variety *
Comments - (Please specify the name of the workshop)

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BONDS ESTABLISHED IN TEOS MARINA

	Definitely	Very Probably	Probably	Probably Not	Definitely Not	Undecided
If you were to come to Sığacık again, what is the probability of mooring your boat at our marina? *
How likely are you to recommend Teos Marina to your friends? *
Do you consider yourself a member of Teos Marina family? *
Will you support Teos Marina by liking and sharing it's social media content? *

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Which of the following reasons influenced you to choose Teos Marina during your visit?*

Peaceful Tranquil	Friend advice	Advantageous prices	Quality of service	Bays Around	Safe Harbour	Distance to airport	Distance to İzmir	Local Food	Social Activities	Distance to house	Past experience

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Do you have any other comments you would like to share with us?

Security Code *